Legal
Refund Policy
Effective Date: June 17, 2025
We want you to love Vervi. If the platform does not meet your expectations, this policy explains when and how you can request a refund. Please read it carefully before subscribing.
1. Subscription Refunds
All paid Vervi subscriptions come with a 7-day money-back guarantee for new subscribers. If you are unsatisfied within 7 days of your first payment on any paid plan, contact us at support@vervi.in and we will issue a full refund — no questions asked.
After the 7-day window, subscription payments are non-refundable. This applies to both monthly and annual plans. Your access continues until the end of the current billing period following cancellation.
2. Free Trials
Where Vervi offers a free trial, no payment is collected until the trial period ends. You may cancel at any time during the trial without charge. If you do not cancel before the trial expires, your selected plan will be charged automatically.
Free trial eligibility is limited to one trial per user per payment method. We reserve the right to deny trials where abuse is suspected.
3. How to Cancel Your Subscription
- Log in to your Vervi account at https://vervi.in/settings.
- Navigate to Settings → Billing → Manage Subscription.
- Click Cancel Plan and follow the on-screen confirmation steps.
- You will receive a cancellation confirmation email immediately.
If you are unable to cancel through the dashboard, email support@vervi.in with the subject "Cancel Subscription" and your registered email address.
Cancellation takes effect at the end of the current billing period. You retain full access to your plan until then.
4. Non-Refundable Services
The following are not eligible for refunds under any circumstances:
- Subscription payments made after the 7-day refund window has elapsed.
- Add-on credit packs, token bundles, or one-time feature unlocks (whether used or unused after cancellation).
- Custom enterprise setup fees, onboarding fees, or professional services.
- Payments for plans purchased at a discounted, promotional, or partner rate (unless otherwise stated in the promotion terms).
- Accounts terminated for Terms of Service violations.
5. Chargeback Policy
Initiating a chargeback or payment dispute without first contacting us violates these Terms. We maintain comprehensive records of all transactions, service usage, and communications. In the event of a fraudulent or unjustified chargeback, we reserve the right to:
- Immediately suspend or terminate your account.
- Provide evidence to the payment processor to dispute the chargeback.
- Recover any outstanding amounts through legal means.
- Report the incident to relevant fraud prevention databases.
If you believe an unauthorised charge has occurred, please contact us at support@vervi.in before filing a chargeback. We resolve legitimate disputes quickly and fairly.
6. Refund Eligibility Summary
| Scenario | Eligible? |
|---|---|
| Within 7 days of first paid subscription (new user) | ✅ Full refund |
| Monthly subscription after 7 days | ❌ Not eligible |
| Annual subscription after 7 days | ❌ Not eligible |
| Free trial cancellation before trial ends | ✅ No charge (not applicable) |
| Duplicate charge / billing error | ✅ Full refund of duplicate |
| Service outage exceeding SLA (Enterprise only) | ✅ Pro-rated credit |
| Add-on credits / token packs | ❌ Not eligible |
| Account terminated for ToS violation | ❌ Not eligible |
| Promotional / discounted plan | ❌ Not eligible |
7. Refund Processing Times
Once a refund is approved:
- Stripe & Razorpay: 5–10 business days to your original payment method.
- Cashfree: 5–7 business days.
- PayPal: 3–5 business days to your PayPal balance; up to 30 days to a card.
- UPI / Net Banking: 2–5 business days.
Processing times are governed by your bank or payment provider and are outside our control. We will send a confirmation email as soon as the refund is initiated on our end.
8. Contact Us for Refund Requests
To request a refund, email us at support@vervi.in with the subject line "Refund Request — [Your Registered Email]" and include:
- Your registered email address
- Transaction ID or invoice number
- Reason for the refund request
We aim to respond to all refund requests within 2 business days.
Frequently Asked Questions
Can I get a refund if I forget to cancel before the renewal date?
We consider these requests on a case-by-case basis. If you contact us within 48 hours of renewal and have not materially used the renewed period, we may issue a refund at our discretion. Please email support@vervi.in promptly.
Do you offer prorated refunds for annual plans?
Annual subscriptions cancelled after the 7-day window are not eligible for prorated refunds. We encourage you to start with a monthly plan if you are uncertain about long-term commitment.
How do I know if my refund has been processed?
We will send a confirmation email once the refund has been initiated. Processing times depend on your bank or card issuer — typically 5–10 business days. If you do not see the refund after 10 business days, contact your bank before reaching out to us.
What happens to my data after a refund?
Your account will be downgraded to the free tier and your data retained for 90 days, after which it may be deleted. You can export your data at any time from account settings.
Are add-on credits or token packs refundable?
No. Credits and token packs consumed or partially consumed are non-refundable. Unused credits from a cancelled subscription are forfeited at the end of the billing period.